How We Work

Awaaz Afghanistan connects communities with humanitarian services and ensures their voices are heard. It all starts with community calls to Awaaz, where professional, trained operators respond and provide guidance to people across all 34 provinces. Through its nationwide, toll-free helpline and close coordination with partners, Awaaz provides trusted information, collects feedback, manages complaints, refers people to services, and responds to emergencies. Every case and call is handled and followed up until the caller’s concerns are addressed. This section highlights the key ways Awaaz operates to support communities across Afghanistan. More information can be found in the submenus under “HOW WE WORK” at the top of this website.