UNOPS, Afghanistan

410

awaazafghanistan@unops.org

Awaaz Afghanistan

Inter-Agency Communications and Accountability Centre (ICAC) Managed by the United Nations Office for Project Services (UNOPS), is Afghanistan’s first nationwide, toll free helpline, established in 2018. Through the number 410, Awaaz connects people across all 34 provinces with partners and service providers, offering confidential and reliable access to information, referrals, and support. More...

Our Services

Toll-Free Information Service (410)

Providing accurate, timely, and accessible information on available services. More...

Feedback & Complaint Handling

Receiving community concerns, complaints, and suggestions to strengthen accountability. More...

Referrals to Partners

Connecting people to relevant organisations for support across all sectors. More...

Sensitive Case Handling

Managing PSEAH, protection, and vulnerability-related cases safely and privately. More...

Remote Call Monitoring (RCM)

Conduct focused phone surveys to assess services and collect partner feedback. More...

Data Analysis & Reporting

Identifying trends, gaps, and community needs to guide coordination and response. More...

Fact Sheet

Total Calls

748.1k

Monthly Calls

11.3k

First Call Resolution Rate

91.1%

Total Referrals

25.0k

Total MoUs

285

Caller Satisfaction Rate

99.8%

Filters

Our Impacts

Awaaz Afghanistan acts as a bridge between communities and partners.

Awaaz Afghanistan connects communities across all provinces to trusted information, services, and feedback channels, strengthening accountability and improving humanitarian response nationwide. By empowering people to share their needs and access timely support, Awaaz helps partners close service gaps and amplify community voices. Watch the video to see our impact in action.

Stories

Awaaz Afghanistan acts as a bridge between communities and partners. In Ghor’s Lal wa Sarjangal, a woman running a tailoring course faced a serious challenge when essential training machines were seized. Feeling powerless, she turned to Awaaz Afghanistan.

Gallery

Accountability in Action: Awaaz & Partners Strengthen Safe Feedback Channels in Kunar

Awaaz Afghanistan successfully completed a two-week mission to Kunar (2–13 Nov), strengthening Accountability to Affected People (AAP) and Protection from Sexual Exploitation, Abuse, and Harassment (PSEAH) at the heart of the earthquake response.

Outreach

Awaaz Afghanistan acts as a bridge between communities and partners.

Awaaz Afghanistan connects communities across all provinces to trusted information, services, and feedback channels, strengthening accountability and improving humanitarian response nationwide. By empowering people to share their needs and access timely support, Awaaz helps partners close service gaps and amplify community voices. Watch the video to see our impact in action.

Gallery

Awaaz Afghanistan acts as a bridge between communities and partners. In Ghor’s Lal wa Sarjangal, a woman running a tailoring course faced a serious challenge when essential training machines were seized. Feeling powerless, she turned to Awaaz Afghanistan.

Updates

Accountability in Action: Awaaz & Partners Strengthen Safe Feedback Channels in Kunar

Awaaz Afghanistan successfully completed a two-week mission to Kunar (2–13 Nov), strengthening Accountability to Affected People (AAP) and Protection from Sexual Exploitation, Abuse, and Harassment (PSEAH) at the heart of the earthquake response.

Our Partners