Mission

Awaaz Afghanistan amplifies the voices of crisis affected people through a toll-free, confidential, and multilingual helpline that connects communities with humanitarian partners. By delivering accurate information, generating evidence, referring feedback and complaints, and supporting timely follow-up, Awaaz promotes transparency, accountability, and improved service quality for vulnerable Afghans.

Vision

Awaaz Afghanistan seeks to be the country’s most trusted and accessible nationwide call center, ensuring equitable access to free, safe, and multilingual information across all 34 provinces. The helpline strives to address all calls, feedback, inquiries and referrals within 24 hours, strengthening accountability and empowering communities to shape aid and services.