Updates

Welcome to the Updates section, where you can find the latest news, announcements, and recent developments about Awaaz Afghanistan.
Awaaz Afghanistan Project Advisory Board Meeting – Strengthening Accountability and Humanitarian Response
On 6 August 2025, Awaaz Afghanistan (ICAC), a UNOPS-managed nationwide humanitarian helpline, convened its Project Advisory Board to review performance, challenges, and strategic priorities. The meeting highlighted increased call volumes in 2025, expanded data-sharing agreements, strengthened outreach through radio, TV, and in-person campaigns, and high partner satisfaction levels—reinforcing Awaaz’s role as a core accountability and communication mechanism in Afghanistan’s humanitarian response.
Data trends showed rising overall calls and referrals, a shift toward returnee callers, and strong case closure rates. A decline in female callers due to access barriers prompted the development of a gender analysis and action plan. Awaaz continues to deliver multilingual, confidential services that provide trusted information, structured feedback channels, and community-to-service-provider communication.
Key discussions focused on funding sustainability beyond 2026, large-scale system upgrades, reducing missed calls through increased operator capacity, and advancing dialogue on a unified accountability mechanism that complements agency-specific systems. Partners emphasized coordination, referral efficiency, and preparedness for returnee needs.
Awaaz reaffirmed its commitment to improved data visualization, AI-supported call systems, localized IEC materials, expanded digital outreach, and biannual partner satisfaction surveys. These efforts aim to strengthen accountability to affected people, improve service access, and ensure that community voices inform humanitarian action across Afghanistan.

1. Awaaz Afghanistan Together with 300+ Partners Strengthens Accountability
As of September 2026, Awaaz Afghanistan, the UNOPS-managed inter-agency communications and accountability mechanism, has expanded its partnership network to 303 organizations across Afghanistan, including UN agencies, national and international organizations. This growing network supports collective efforts to strengthen accountability to affected people and ensure communities have accessible channels to share information, feedback and concerns.
Through the Awaaz 410 Helpline, communities can access information and raise concerns through a common channel. By working closely with partners, clusters and coordination structures, Awaaz supports effective communication, referrals and follow-up, while helping reduce communication gaps and avoid duplication of feedback channels.
The expanding partnership network strengthens collective accountability and coordination, helping organizations better understand community needs and contribute to more responsive and effective service delivery across Afghanistan.